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More Wiki Etiquette

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Saved by Henry T. Hill
on August 19, 2008 at 8:58:44 pm


Business Week

from http://www.businessweek.com/technology/ceo_tipsheet/2007_3.htm



Be bold: Go ahead and create content or edit someone else's work. Wikis develop faster when people fix problems, correct grammar, add facts, etc. This is a collaborative tool, after all.
Make notes: If you make changes, explain why you made those changes in the discussion or notes pages that are generally attached to wikis.
Give praise: Has someone added useful content to the page or spent a great deal of time cleaning up the page so it's easier to read? Praise helps let people know their contributions are valued—and makes them want to contribute again.
Build structure: Wikis need people to synthesize and structure content so it's easy to read. Even if you're not creating content, you can still help by shaping what's already there.
Be polite: As with e-mail and instant messaging, it's often easy to misinterpret the tone of a comment. Disagreements over content or edits can become heated. If that's the case, it's a good idea to take a break for a day or two and come back to it later.


Take it personally: Yes, colleagues will edit your work and you might not agree with every change, but that's the nature of collaboration. It doesn't mean that your co-workers dislike you or think you're stupid.
Ignore questions: Colleagues may disagree with your changes and ask why you made them. If so, be prepared to give concrete reasons for your edits.
Delete useful content: Many times a posting can be improved by amending or editing it, but deleting content upsets people, and they may feel they've wasted their time.
Be chatty: A wiki shouldn't be used as a chat room. Any discussions related to a wiki subject should take place on the discussion or talk page, not on the actual content page.
Keep it secret: If you find valuable content on your company's wiki, tell others about it. Wikis benefit from a wide range of contributors.

Wiki Etiquette

This short primer may help you through the perils and pleasures of collaboration on intra-company wikis

By Rachael King

You probably know it's rude to send an e-mail message in all caps. But did you know that you can step on others' toes by deleting content in a wiki? That's like using the dessert fork for the main course: It's simply bad manners. When working with a wiki—as with any new technology—it's easy to unknowingly make a faux pas. The stakes are a bit higher with corporate wikis, though, since the person you offend could be the one who decides how fast you'll climb the corporate ladder. Never fear, with these etiquette tips drawn from Wikipedia, you can gracefully navigate your company's wiki—and make Emily Post proud.

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